At DAE Shop, we are committed to offering quality products that you can trust. To support that commitment, we provide a warranty policy designed to give our customers peace of mind. This Warranties Policy outlines the coverage, terms, and procedures for handling warranty claims.

1. Standard Warranty Coverage

Unless otherwise stated on a product page, the following warranty terms apply:

• Warranty Duration: Most products come with a 30-day to 1-year limited warranty from the date of purchase.

• Coverage Includes:

  • Manufacturing defects

  • Structural or material flaws

  • Issues not caused by misuse, neglect, or unauthorized modifications

2. Products Covered

We offer warranties on a wide range of products, including:

• Wall Mirrors: Coverage against glass separation, warping, or frame defects.

• Decorative Frames: Protection from peeling, cracking, or significant aesthetic defects.

• Home Accessories: Warranted against manufacturing issues that impair functionality.

Each product may carry specific warranty details outlined in the product description or enclosed packaging.

3. What Is Not Covered

Our warranties do not cover:

• Damage caused by misuse, abuse, improper installation, or unauthorized repairs

• Normal wear and tear

• Accidents, drops, or water damage

• Products altered or modified from their original condition

• Damage due to shipping if not reported within 48 hours of delivery

4. Warranty Claim Process

To initiate a warranty claim, please follow these steps:

1. Email us at: support@daeshop.site

2. Include:

   • Your order number

   • Product name and description

   • Photos or videos showing the issue

   • A detailed explanation of the problem

Once we receive your request, we will review your claim and may request additional information. Valid claims will be honored via one of the following options:

• Replacement of the item

• Repair (if possible)

• Refund or store credit

We strive to resolve warranty claims within 7–14 business days.

5. Third-Party Manufacturer Warranties

Some products sold by DAE Shop may carry manufacturer warranties that extend beyond our standard coverage. In such cases, you may be required to file a claim directly with the manufacturer. We’ll provide assistance where possible.

6. Shipping and Return Costs for Warranty Claims

• If the warranty claim is approved, we will cover the cost of shipping the replacement item.

• You may be asked to return the defective product, in which case we will issue a return label.

• If your claim is denied, we may return the item at your expense.

7. Limitations of Liability

To the maximum extent permitted by law, DAE Shop will not be liable for any incidental or consequential damages resulting from the use or inability to use the product, even if advised of the possibility of such damages. Our responsibility is limited to repair, replacement, or refund, as described above.

8. Contact Us

If you have questions regarding your warranty or wish to start a claim, please contact our Customer Support Team:

📧 Email: support@daeshop.site
📞 Phone: +1 (737) 336-4549
📍 Address: 3708 Ida Drive, Killeen, TX 76549

Thank you for choosing DAE Shop. We stand behind the quality of our products and are dedicated to ensuring your satisfaction.