1. Return Eligibility

You can request a return or refund for most products within 30 days of delivery. To be eligible:

• Item must be unused and in original condition

• Packaging must be intact

• Proof of purchase (e.g., order number) must be provided

2. Non-Returnable Items

We do not accept returns on:

• Clearance or final sale items

• Customized or made-to-order items

• Gift cards

• Items damaged due to misuse, neglect, or accidents

3. Damaged or Defective Products

If you receive a damaged or defective item:

• Report the issue within 48 hours of delivery

• Provide clear photos/videos of the defect or damage

• We will offer a replacement, repair, or full refund at no extra charge

4. How to Initiate a Return

To start the return process:

• Email us at: support@daeshop.site

• Include your name, order number, product details, and reason for return

• Our support team will respond with return instructions

5. Refund Processing

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days

• Refunds are issued to the original payment method

• Processing time may vary depending on your financial institution

6. Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we cover return shipping.

• For all other returns, the customer is responsible for return shipping fees.

7. Order Cancellations

Orders may be canceled within 2 hours of purchase or before shipment. After that, the item may already be in transit and subject to the return process outlined here.

8. Partial Refunds

Partial refunds may be granted in the following situations:

• Items returned not in original condition

• Missing parts or packaging

• Returns beyond the 30-day window (if approved at our discretion)

9. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

10. Contact Us

If you need assistance with a return or refund, don’t hesitate to reach out:

📧 Email: support@daeshop.site
📞 Phone: +1 (737) 336-4549
📍 Address: 3708 Ida Drive, Killeen, TX 76549

DAE Shop reserves the right to refuse any return or refund that does not comply with this policy. By shopping with us, you agree to these terms.